{"id":333,"date":"2018-02-07T12:51:43","date_gmt":"2018-02-07T12:51:43","guid":{"rendered":"http:\/\/www.learningpro.ro\/?page_id=333"},"modified":"2018-03-05T11:42:09","modified_gmt":"2018-03-05T11:42:09","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.learningpro.ro\/en\/training\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"

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Customer Care<\/h1>\n

How to understand the expectations of our customers and offer them a memorable experience?<\/p>\n

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<\/i><\/span>DOWNLOAD BROCHURE<\/span><\/a>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Themes<\/h2>\n

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LISTENING<\/h3>\n

Attention and care for the client
\nThe CARESS model of listening to the customer
\nThe Power of Empathy and how we use it
\nUnderstand the conversation dynamics to understand the client’s perspective<\/p>\n

LISTENING<\/h3>\n

Client involvement in solution
\nRelationship – at the communication but also emotional level, the key to a customer experience
\nUsing transitional phrases to check comprehension and challenge requesting needs fulfillment
\nTips & Tricks for Relationship<\/p>\n

LISTENING<\/h3>\n

Focus for impact through a customer-based solution
\nHow we prepare the call to a client so that we increase our chances of success
\nInvestigating techniques for the real needs: high value questions; questions like tactics<\/p>\n

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RESPONSE<\/h3>\n

Reaction versus response
\nBuyer matrix
\nCustomer perception and how their expectations are formed
\nBeing accountable for the answer<\/p>\n

RESPONSE<\/h3>\n

Aligned with the customer perception and motivation
\nThe power of customer perception
\nCustomer buying reasons<\/p>\n

RESPONSE<\/h3>\n

To customer needs, expressed or anticipated
\nCustomer transformations and their impact
\nCustomer relationship support – the key to a proactive response to customer needs<\/p>\n

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ASK A DEMO<\/span><\/a>\n<\/p>\n

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Objectives<\/h3>\n