{"id":309,"date":"2018-02-07T11:19:35","date_gmt":"2018-02-07T11:19:35","guid":{"rendered":"http:\/\/www.learningpro.ro\/?page_id=309"},"modified":"2018-03-05T13:40:01","modified_gmt":"2018-03-05T13:40:01","slug":"customer-engagement","status":"publish","type":"page","link":"https:\/\/www.learningpro.ro\/en\/training\/customer-engagement\/","title":{"rendered":"Customer Engagement"},"content":{"rendered":"

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Customer Engagement<\/h1>\n

How do we anticipate what, where and how do customers want our services to be offered?<\/p>\n

\u201cInside of every old customer is a new customer waiting to break out and spend more money with you.\u201d<\/p><\/blockquote>\n

Murray Raphel<\/em><\/p>\n

<\/i><\/span>DOWNLOAD BROCHURE<\/span><\/a>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Modules<\/h2>\n

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Customer engagement – the secret of loyalty<\/h3>\n

Why do the customers come to us?
\nWhy customers want to leave?
\nEmpathy Map
\nInvolving client in solution<\/p>\n

Value for Client<\/h3>\n

Focus for impact through solution based on value perceived by the customer
\nHow we identify and harness what represent value for a client; Opportunities Map
\nHow to prepare the call to a client so that we increase our chances of success
\nTips & Tricks for linking and investigating the value perceived by the client<\/p>\n

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Creating & Maintaining relationships<\/h3>\n

Relationship – at the communication but also emotional level, the key to an experience for the client that leads him to buy or remain loyal
\nUnderstand the conversation dynamics to understand the client’s perspective
\nInvestigating techniques for the real needs: high value questions; questions like tactics<\/p>\n

R-ENGAGE<\/h3>\n

Follow-up and written communication – how to exploit these opportunities to create a WOW experience for customers that lead to customer retention
\nUsing transitional phrases to check comprehension and challenge requesting needs fulfillment Changing the focus from pricing to consulting<\/p>\n

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ENGAGE WITH US<\/span><\/a>\n<\/p>\n

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Objectives<\/h3>\n